- The key to success when dealing with any phase of the collection process is communication.
- Be aware of the truly awesome powers of the Collection Division and the individual revenue officer.
- Very often, the key to your economic well-being is your one-on-one relationship with the revenue officer assigned to the case.
- Make use of the audit reconsideration process whenever you can.
- Use your initial meeting with the revenue officer to attempt to abate delinquency penalties. If you don’t ask . . . you don’t get!
- If you are having problems dealing with the revenue officers assigned to your case, don’t hesitate to go to a supervisor, manager or higher. You may also request another revenue officer assigned to the case, but you better have a good reason.
- The best way to get concessions from a revenue officer is to show good faith in truly wanting to resolve the matter. Actions speak louder than words. You can buy the time you need by cooperating with the revenue officer. Revenue officers have unpleasant jobs to perform.
- Revenue officers love money. Even if you cannot pay in full, pay something in good faith.
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